Whenever our customers hit a snag, we’re here to help.
We're Here to Help
SCI’s Help Desk enables our customers to easily and efficiently initiate service requests. For service requests during normal business hours (8:00 am to 4:30 pm EST) please use the following:
To better serve you, please provide the following information when requesting service:
Name of Company
Contact Name
Telephone Number
Site where service is to be performed
Full Address
Description of the Problem or System Change
Requested Response Time
Any related Reference or Purchase Order Numbers
SCI Supports
AVAYA
ADTRAN
Nextiva
Cloud-Based Solutions
BCM One
Legacy Phone Systems
Data Centers
Security & Monitoring
Wireless Communications
Cable TV
Video Conferencing
Response Time
SCI provides flexible troubleshooting and repair services at your request with a response time to meet the demands of your business.
Non-emergency repairs that are initiated during normal business hours generally have a 48-hour response time.
Move, Add or Change (MAC) requests generally serviced within five (5) business days from the time in which the request was received.
We hope that you find the SCI Help Desk a valuable business tool. We look forward to servicing your telecommunications and business IT needs now and in the future.
Please note that help desk and support services are only available to our customers.
