SCI’s Help Desk enables our customer to easily and efficiently initiate service requests. For service requests during normal business hours (8:00 am to 4:30 pm EST) please use the following:

SCI Help Desk:

Toll-free  1-800-775-8150

Local   (716) 681-4646

Option 1 for a business hours request
 and an operator will process your call

SCI Help Desk E-Mail:

[email protected]

To better serve you, please provide the following information when requesting service:

  • Name of Company
  • Contact Name
  • Telephone Number
  • Site where service is to be performed
  • Full Address
  • Description of the Problem or System Change
  • Requested Response Time
  • Any related Reference or Purchase Order Numbers

SCI Supports

  • AVAYA
  • ADTRAN
  • Nextiva
  • Cloud-Based Solutions
  • BCM One
  • Legacy Phone Systems
  • Data Centers
  • Security & Monitoring
  • Wireless Communications
  • Cable TV
  • Video Conferencing

Response Time

SCI provides flexible troubleshooting and repair services at your request with a response time to meet the demands of your business.

  • Non-emergency repairs that are initiated during normal business hours generally have a 48-hour response time.
  • Move, Add or Change (MAC) requests generally serviced within five (5) business days from the time in which the request was received.

We hope that you find the SCI Help Desk a valuable business tool. We look forward to servicing your telecommunications and business IT needs now and in the future.

Contact Us

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